Frequently Asked Questions

 




Q: What is so special about a Green Housekeeping Home house cleaning?
A: In our Green Home Cleanings, we use only non-toxic cleaning products that are Green Certified to meet the EPA’s DFE program. These products are safe for you, your children, and your pets. What is really different is our commitment consistently exceeds our clients cleaning expectations. All of our staff has been thoroughly trained to provide impeccable service. They are profession, courteous and consistently punctual. We pride ourselves in doing the little extra things that are unexpected.

Q: What are your rates?
A: Our rates range depending on type of Service requested., Most appointments are booked with only one cleaning consultant, except for Deep Cleanings, which are usually booked with two or more, depending on the size of your home. Discounted rates are available for clients who book with us on a recurring schedule:

CLEANING RATES 10% discount 15% discount
# of Bedrooms Standard Price Bi-Weekly Price Weekly Price
Studio/1 Bedroom $89 $79 $75
2 Bedroom $118 $106 $99
3 Bedroom $148 $133 $129
Deep Cleaning Rates $60/hour for 2 housekeeper
Call for quotes on move in/out, nesting clean and getting organized


Q: What does a regular cleaning include?
A: Our General Green Home Cleaning includes a thorough cleaning of all surfaces, floors, countertops, baseboards, mirrors, furniture, and windows. Unlike other cleaning services, our cleaning consultants will always clean corners and underneath beds and other furniture. Our Green Home Cleaning also includes kitchen and bathroom disinfection.

Q: What is a Deep Cleaning?
A: Our Deep Cleaning service includes everything provided in a General Cleaning, and more. This cleaning is very intense and detailed, and requires at least two cleaning consultants. We clean all kitchen appliances inside and outside, including your refrigerator and oven. We clean inside your kitchen and bathroom cabinets and organize the contents. We perform a full dusting and cleaning of all bookcases and CD racks, inside and outside of windows if they are safely accessible from the outside, lighting fixtures and ceiling fans, ceiling moldings, and any other surface that might need cleaning.

Q: What supplies do I need? Can Green Housekeeping supply me with cleaning tools?
A: Green Housekeeping cleaning consultants bring all cleaning agents, sponges, and towels with them to Green Home Cleaning appointments. However, for sanitary reasons, we ask that clients provide some basic cleaning tools of their own. Clients should have a toilet bowl brush, a mop and bucket, a broom and dustpan, a step stool, and garbage bags. Vacuum cleaners are suggested for heavy duty dusting and homes with pets. Keep in mind that the better quality these tools are, the more efficient our cleaning consultants can be. For example, if you have a good vacuum cleaner, we can more efficiently clean underneath your furniture and other dusty corners than if you had only a broom and dustpan. We do have some of these items available for purchase from our office, so please advise if you would like us to deliver any cleaning tools to you.

Q: What type of products do you use for your Green Home Cleanings?
A: We do a lot of product research before making any purchasing decisions. We purchase only products that are non-toxic and made from naturally derived sources. We also insist on corporate as well as ecological responsibility, and we purchase only from companies who demonstrate this same commitment. We are also currently developing our own private-label cleaning product line and will soon introduce Green Housekeeping products to the broader market.

Q: How easy is it to get an appointment for a Green Home Cleaning?
A: Our office staff makes every effort to accommodate our clients' busy schedules. Availability for appointments varies depending on the time of year and the amount of advance notice we have to look into our calendar. We tend to get the most appointment requests for Mondays and Tuesdays. The spring and fall are the most popular times for Spring Cleanings.

Q: Can I have the same cleaning consultant if I use your service on a regular basis?
A: We always strive to keep your Green Housekeeping experience consistent. Many of our clients become attached to specific cleaning consultants after even just one appointment! If you book Green Home Cleaning appointments with us on a recurring basis (weekly, biweekly, or monthly), we will schedule the same cleaning consultant for each appointment. If your regularly scheduled cleaning consultant is unable to make your appointment due for whatever reason, we will substitute another cleaning consultant for the appointment.

Q: Are you insured against damages? What about objects of sentimental value?
A: At Green House keeping, we treat your home as we would our own. However, in the event that an object is accidentally damaged, please notify our office within 24 hours of your appointment, and we will take action to provide compensation. We understand that our clients have sentimentally valuable items which may not be replaceable, which is why we take extra care in your home to be respectful of all your belongings. We are licensed, bonded and fully insured.

Q: What type of training does your staff receive?
A: All cleaning consultants must have considerable cleaning experience prior to employment with our company. We hire employees after a lengthy interview and orientation process. Each cleaning consultant must complete several weeks of product and service training with our Quality Control Supervisors.

Q: Do I have to be home when someone cleans?
A: Most of our clients are not home during their Green Home Cleaning appointments. Some clients let us in before they leave for work. Some clients leave keys with their front desk staff or have keys on file at our office. We have some clients who feel more comfortable being home for their Green Home Cleanings. Whatever your preference, we are happy to make your Green Housekeeping experience pleasant and convenient.

Q: Will your cleaning consultants have a problem with my pets?
A: Many of our clients have pets, and we are happy to clean around them. If your pets tend to get anxious around strangers, it may be a good idea to keep them in an enclosed area until they become accustomed to your cleaning consultant.
 

Q: What is your payment policy?
A: We require all clients to keep a valid credit card on file in our office. We process all payments one day prior to Green Home Cleaning appointments.

Q: Should I tip my cleaning consultant?
A: While tipping is not required, it is customary for excellent service. Some clients leave cash or a check for their cleaning consultants; others prefer to have our office staff add a gratuity to their appointment payment.

Q: Do you offer discounts or promotions?
A: We offer a referral discount that entitles you to 20% off your next Green Home Cleaning when you refer a new client to our services. If you refer four new clients to us, you will receive a 3 hour complimentary cleaning!

Q: What is your cancellation policy?
A: While we are sensitive to last-minute schedule changes, we require 48-hours notice for all cancellations. Due to the high demand for our services, we charge a $35 cancellation fee for all appointments canceled after this 48-hour window. Because we process all payments the day before the appointments, we charge the full amount of the appointment if you cancel with less than 24-hours notice. If a Green Housekeeping cleaning consultant arrives at a scheduled cleaning appointment and is unable to gain access to your home, we are unable refund the charge for the appointment.

Q: How do I give feedback to Green Housekeeping?
A: We welcome feedback from all of our clients, as we are always trying to improve our services. Please call or email our office to share your experience with one of our client services representatives.

Q: Do you do offer Dry-Clean and laundry service?
A: YES, through our partnership with Green Apple Cleaners. We can schedule a pick up & delivery of all your drycleaning & laundry needs.